FAQ

How long does my order take to deliver

Typically orders take 1-2 days as each gift box is hand packed . Please also allow 1 – 3 working days for delivery . At special times of the year and during postal interruptions, deliveries can take longer .

Can I change the contents

We deliver each box as shown on the website, however if you wish to change an item please contact us so a special order can be prepared . If on the rare occasion we run out of stock we will contact you to offer an alternative

Can I add a personal message

If you are sending to someone directly then there is a box for you to add your message

What if I want to order multiple items.

If they are for different addresses then please order separately, however if you are ordering to be delivered to yourself we will pack as economically as possible and inform you .

What if an item is broken

Please contact us so we can arrange a replacement . Please see our returns page.

How is my gift packaged

Depending on the gift we use a range of gift boxes and are listed in the description, however each box is placed in an outer box, so it looks as good as it left us for the recipient